ByMaaf provides a limited 2-year warranty from the date of delivery against defects in materials and workmanship when the product is used normally and according to the instructions.
What the warranty covers
- Manufacturing defects in the massager and its internal components.
- Motor or kneading mechanism failure under normal use.
- Heating components and the rechargeable battery when they fail because of a manufacturing defect.
What the warranty does not cover
- Accidental damage, drops, crushing, liquid or moisture exposure.
- Damage caused by misuse, improper charging, unauthorized repair or modification.
- Normal wear, cosmetic marks, silicone wear or reduced battery capacity caused by ordinary use.
How to make a warranty claim
Email support@bymaaf.com with your order number, a short description of the issue and clear photos or video showing the problem. We may ask for reasonable troubleshooting steps before approving a replacement.
Please do not send the product before receiving written instructions. For an approved warranty claim, ByMaaf will provide the next-step instructions and ship an approved replacement at no charge. Any return-shipping coverage will be confirmed in those instructions before you send anything.
Warranty remedy
After review, ByMaaf may repair the product, replace it with the same or an equivalent model, or provide another appropriate remedy. This warranty is separate from our 30-day money-back policy.