Help center

Start with the body area, then choose a massage style: kneading, percussion, air compression, vibration or a warming wrap. Use Find my device for guided choices, or compare devices side by side. Each product page explains the selected device and what is included.

No. Some devices are rechargeable, while others need a cable or wall outlet. Check Power & portability on the product page, or select Cordless in the collection filters.

Use With warmth or With cooling in the collection filters. Warming settings vary by device. ThermaFlow includes a hot-and-cold attachment; standard percussion heads do not automatically provide heat or cooling.

Check What you receive on the product page and the selected version or plug option. Images can show several angles of one device. A second device, extra head or accessory is only included when the product details specifically list it.

Check the email address used at checkout, including its spam or promotions folders. If you cannot find the confirmation, contact us with the checkout email and any order details you have.

Contact us promptly with your order number and the change you need. Whether a change is possible depends on the fulfillment stage. Please wait for confirmation from customer care before assuming an order has been changed or canceled.

Our current shipping policy offers free shipping within the United States. International shipping is not currently offered. Review the shipping policy and your checkout details before placing your order.

Our shipping policy states that a shipping confirmation email is sent with tracking information after dispatch. Use the link in that email. If you cannot find it, contact us with your order number and checkout email.

Devices in the same order can ship separately and arrive on different days. Check each shipping confirmation and tracking link. Contact us if an item is missing or you need help identifying a parcel.

Estimated delivery within the United States is up to 3 days. Items in the same order may arrive in separate parcels. Contact support@bymaaf.com if you need help with your delivery.

Contact customer care with your order number before sending anything back. The return address and instructions are provided after approval. Our policy does not accept items sent back without first requesting a return.

Our policy allows a return request within 30 days of receiving an eligible item. It must be unused or unworn, in its original packaging with tags, and accompanied by proof of purchase. Exclusions apply, including personal-care goods, sale items and gift cards. Read the full policy before ordering.

Inspect your order when it arrives and contact us promptly with the order number, a description and clear photos of the issue. Customer care will review the case and confirm the next steps. Keep the packaging while the issue is being reviewed.

Use the Discount code field in the side cart or on the cart page, then select Apply. The cart will confirm whether the code is accepted. Review the final discount and total before continuing to checkout.

Yes. Choose any 2 devices to save 15%, or any 3 or more to save 30%. You can mix different devices or buy multiples of the same device. The discount applies automatically in the cart to eligible devices. The best eligible product discount applies; the 15% and 30% tiers do not stack.